Frequently Asked Questions

Everything you need to know about shopping and selling with EZPAWN

What is the quality of the pre-owned items sold at EZPAWN?

Every item undergoes a rigorous multi-point inspection and testing process by our experts to ensure it meets our high standards of quality and functionality before being listed for sale.

How does shipping work for online purchases?

We offer secure shipping across the United States. Most orders are processed within 1-2 business days and shipped via trusted carriers with tracking information provided to you immediately.

What is your return policy?

We want you to be completely satisfied with your purchase. If an item is not as described, you can return it within 30 days of receipt for a full refund. Please refer to our full Return Policy page for specific category exclusions.

Are the luxury items and jewelry authenticated?

Yes, all jewelry, watches, and designer handbags are authenticated by our certified specialists using industry-leading tools and techniques to guarantee 100% authenticity.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal.

Can I pick up my online order at a local EZPAWN store?

Currently, items purchased through our online storefront are shipped directly to your provided address. However, you can visit any of our physical locations to browse our local inventory in person.