Returns & Exchanges

At EZPAWN, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on most items. If your item is defective or does not meet your expectations, simply bring it back to any of our locations or ship it back to us for a full refund or exchange.

1

Verify Eligibility

Ensure your item is within the 30-day return window and remains in its original sold condition with all included accessories and documentation.

2

Gather Documentation

Locate your original sales receipt or order confirmation email, as proof of purchase is required to process any refund or exchange.

3

Choose Return Method

Visit any EZPAWN retail location for an immediate inspection and refund, or contact our support team to receive a return shipping label for mail-in returns.

4

Receive Refund

Once the item is inspected and approved, your refund will be processed to your original payment method within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing